Warranty Service

I sincerely approach each service/repair in a cost effective and conservative manner. Please refer to the various phases or levels of service and repairs. FEEL FREE TO ASK QUESTIONS!

LUBRICATION & ADJUSTMENTS:: This routine in–home service is recommended every 2–4 years on most modern day clock movements. The environment (heating, air–conditioning, humidity & etc) within your home will have an effect on how often this may be necessary. Please note that this procedure will NOT correct or restore previously worn materials such as bushings, pivots or levers. In the event your clock should fail within 90 days of completion, I will credit the previously paid labor fees toward one of the following procedures: 1) Cleaning & Overhaul (Rebuild⁄Restoration) or 2) New Movement Installation.
*CLEANING & OVERHAUL (REBUILD⁄RESTORATION):: This detailed procedure is recommended every 8–12 years or when the movement does not respond to Lubrication & Adjustments. This labor intense service CANNOT be performed in your home. The movement must be brought into my repair shop due to the chemicals/solutions used, the machining procedures performed, and the lengthy time required. The warranty covers service performed and parts installed by me for 2 years. If additional parts or labor become necessary within the warranty period, then the customer will be charged only for the parts.
*NEW MOVEMENT INSTALLATION:: This procedure is recommended when replacement movements are available and the cost of a Cleaning & Overhaul procedure exceeds the cost of a new movement installation. The warranty covers service performed and parts installed by me for 3 years. If additional parts or labor become necessary within the warranty period, then the customer will be charged only for the parts.
ESTIMATES:: Written Estimates require research & preparation. Therefore, Estimates are subject to an Estimate Fee should customer decide against having the work done. Estimates will not include unforeseen parts or labor when noted.

*Beat adjustment, cabinet leveling, broken suspension spring, chain off sprocket, fallen weight, time regulation, hammer adjustment, misuse and abuse are not warranted. However, non-covered adjustments are available at a nominal fee. Keep and file away your receipts for future reference.


Home Page Grandfather Clock Service and Repair Warranty Service Regulating the Time Routine Maintenance Contact Us	Warranty Service I sincerely approach each service/repair in a cost effective and conservative manner. Please refer to the various phases or levels of service and repairs. FEEL FREE TO ASK QUESTIONS! LUBRICATION & ADJUSTMENTS: This routine in–home service is recommended every 2–4 years on most modern day clock movements. The environment (heating, air–conditioning, humidity & etc) within your home will have an effect on how often this may be necessary. Please note that this procedure will NOT correct or restore previously worn materials such as bushings, pivots or levers. In the event your clock should fail within 90 days of completion, I will credit the previously paid labor fees toward one of the following procedures: 1) Cleaning & Overhaul (Rebuild⁄Restoration) or 2) New Movement Installation. CLEANING & OVERHAUL (REBUILD⁄RESTORATION): This detailed procedure is recommended every 8–12 years or when the movement does not respond to Lubrication & Adjustments. This labor intense service CANNOT* be performed in your home. The movement must be brought into my repair shop due to the chemicals/solutions used, the machining procedures performed, and the lengthy time required. The warranty covers service performed and parts installed by me for 2 years. If additional parts or labor become necessary within the warranty period, then the customer will be charged only for the parts. NEW MOVEMENT INSTALLATION: This procedure is recommended when replacement movements are available and the cost of a Cleaning & Overhaul procedure exceeds the cost of a new movement installation. The warranty covers service performed and parts installed by me for 3 years. If additional parts or labor become necessary within the warranty period, then the customer will be charged only for the parts. ESTIMATES: Written Estimates require research & preparation. Therefore, Estimates are subject to an Estimate Fee should customer decide against having the work done. Estimates will not include unforeseen parts or labor when noted. Beat adjustment, cabinet leveling, broken suspension spring, chain off sprocket, fallen weight, time regulation, hammer adjustment, misuse and abuse are not warranted. However, non-covered adjustments are available at a nominal fee. Keep and file away your receipts for future reference.
Custom Time by Bill Moore • 1586 E. 400 South • Lebanon, IN 46052 • Phone: 800-248-3908 • Fax: 317-483-0796 • Email: clockman@customtime.net